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All domestic orders are returned using a PREPAID shipping label. To print this label and process your return, visit our return portal by clicking here.
Follow the on screen instructions on our return portal to complete your return. If you are unable to complete your return for any reason, please contact customer service.
For all orders placed outside of the United States please refer to our international returns page by clicking here.
Items purchased from queenstownwaterpolo are eligible for a store credit within 30 days of purchase.
We do not offer exchanges at this time, you may use your credit to place a new order for a different size if available.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided to return your merchandise.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please try on over underwear for sanitary reasons. Do not remove protective slip.
Please be careful of makeup or deodorant rubbing off on the garment.
We will accept back beauty products within 30 days provided that they are unused and unopened.
Shipping charges on all orders are not refundable.
If you receive an item that is damaged, please contact customer service immediately by email to firstname.lastname@example.org.
Introducing the must have piece of jewelry for this season. The Silver Crystal Slave Bracelet! We absolutely love this bracelet and we recommend you to really add it to your accessory collection. This piece will add edge and glam to any outfit you will wear this season. We love this bracelet because it looks great with simple clothing like a pair of ripped shorts and a cropped white top and a pair of booties. Be simple with pieces that are over the top and that way you can keep the look perfectly balanced.